Return Policy
Return Policy:
- Returns must be postmarked back to Flawless Fox Boutique within 5 business days from the original delivery date.
- Pre-paid return labels are not provided. The customer is responsible for return shipping costs.
- All returned items will be inspected for signs of wear, damage, or smoke. If an item does not meet the original condition, it will be rejected and returned to the sender, and no store credit will be issued.
- We do not offer refunds or exchanges for returned items; store credit only will be provided.
- A 15% restocking fee will apply to all returned items.
Important Notes:
- Flawless Fox Boutique is not responsible for shipping delays or misrouted packages caused by the shipping carrier.
- We inspect all items thoroughly before shipping, so damaged merchandise is extremely unlikely.
Non-Returnable Items:
- Health and sanitary restrictions: We do not accept returns or exchanges on swimwear, intimate apparel, or intimate items. These are final sale.
- Sale items, special-priced items, clearance items, doorbusters, and double returns are final sale.
- Special occasion and Luxury collection items are also final sale due to being custom made to order pieces and their delicate nature
- Rhinestone dresses are considered delicate, and returns or exchanges cannot be accepted for these items.
Store Credit Expiration:
- Store credit is valid for 90 days from the date it is issued.
Return Processing Time:
- Please allow 10-15 business days for processing your return due to potential delays. You will receive an email notification once your return has been processed.
- Please be sure to Retain your return tracking number to monitor the status of your return. Please note FF Boutique is not responsible for lost or stolen packages.
We hope this information helps clarify our return policy. If you have any questions or need further assistance, please don’t hesitate to reach out.